All our products are brand new and come with full factory warranties (unless specifically stated otherwise). We want you to be completely satisfied with you purchase. Defective returns: You may return defective items to us within 30 days for replacement. After 30 days, the manufacturer’s warranty will apply.
Non-defective returns: You may return non-defective items within 3 days of purchase for a refund. Non-defective items returned after 3 days may be charged a 25% restocking fee. Non-defective returns are not accepted after 10 days.
All exchanged /returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, and warranty cards (not filled-out) and all accessories. Merchandise that is returned with missing items is subject to a 25% restocking fee.
Merchandise over 1000.00 is considered a special order and subject to a restocking fee of 25% if cancelled, no exceptions. You must request an RMA (Return Merchandise Authorization) number from us before returning your item.
LIMITED WARRANTY FOR DIGITAL VIDEO RECORDER & SECURITY CAMERAS